How can we help?

Shino is a food and grocery delivery app from Chennai. We run our own cloud kitchen and our own mart at each hub, so you can order hot food and groceries in a single cart and get them in one delivery.

We currently deliver from two hubs in Chennai – Ambattur and OMR – and the neighbourhoods around them. New hubs are coming across Chennai and Coimbatore. See the Locations page for details.

Coimbatore is next on our list. Send us a WhatsApp message and we’ll let you know when your area goes live.

Ordering is only on the Shino app for Android and iPhone. The app gives you live tracking, saved addresses, faster reorders and secure payments.

Shino is a product and service of AIQ SIXTY FIVE SMARTKART HUB PVT LTD, a company registered in Tamil Nadu.

Yes – that’s what Shino is built for. Add dishes from Shino Kitchen and items from Shino Mart to one cart, check out once and receive one delivery.

Download the Shino app, create your account, set your delivery location and start adding items. Checkout takes less than a minute.

Any delivery fee or minimum order for your location is shown clearly in the app before you pay.

Most favourites are available everywhere, but menus and stock can vary by hub and time of day. The app always shows what’s available at your location.

We aim to deliver within 45 minutes to 1 hour from the time you place your order. Weather, traffic and other factors can occasionally cause delays.

Yes. The app shows the live status of your order from the moment it’s placed until it reaches you.

Yes. Choose pickup at checkout and collect your order from your Shino hub.

Shino runs its own delivery, with delivery partners who work with or for us.

You can pay securely online in the app or choose cash on delivery.

Yes. Payments are processed through a secure payment gateway – Shino never stores your full card details.

You can cancel from the app within 30 seconds of placing your order.

If we have to cancel – for example if an item is unavailable – you won’t be charged a cancellation fee, and any eligible amount you paid is refunded.

Raise a return within 3 days of delivery from “My Account” in the app, or email customer.support@shino.in. Items must be in their original condition; opened packets can’t be returned.

Approved refunds are credited within 10 working days, to the same payment method you used. Delivery charges are non-refundable.

Email customer.support@shino.in or WhatsApp us on +91 96009 87247 with your registered phone number. We verify the request and delete your data from our servers, usually within 7–14 business days. Uninstalling the app does not delete your data.

We use your data only to run and improve your Shino experience. Read our Privacy Policy for the full details.

WhatsApp or call us on +91 96009 87247, email customer.support@shino.in, or visit our help centre at connect.shino.in.

Send us a WhatsApp message with your area name. Requests from customers help us decide where to open new hubs.

Yes! We’re looking for hub locations, suppliers, delivery partners and team members. Visit our Partner with us page.