How to request deletion
If you would like us to delete your Shino account and the personal data associated with it from our servers, send a request from any of the channels below with your registered phone number:
- Email: customer.support@shino.in (subject: "Account deletion request")
- WhatsApp or call: +91 96009 87247
We will verify the request with your registered phone number (for example, with a one-time password or a call back) before deleting any data.
What to include in your request
- Your registered phone number (required)
- Your name as registered on the app
- Your registered email address, only if you added one (optional)
- Reason for deletion, to help us improve (optional)
What gets deleted
- Your account profile: name, phone number, email address (if any) and saved addresses.
- Your preferences, saved carts and marketing consents.
Some records, such as invoices and payment and transaction records, may be retained for the period required by law (for example, tax and accounting laws) and are then deleted.
Please note that uninstalling the app does not delete your account or data from our servers. To have your data removed, please submit a deletion request as described above.
Timeline
- We typically complete deletion requests within 7–14 business days of verification, subject to any legal obligation to retain certain records.
Questions
For questions about this process, contact customer.support@shino.in. For questions about our privacy practices, see our Privacy Policy or write to policy@shino.in.